1. Returns

Eligibility for Returns:

• Items must be returned within 30 days of receipt.
• Items must be unused, in the same condition that you received them, and in the original packaging.
• Proof of purchase (receipt or order number) is required.

Non-returnable Items:

• Perishable goods (e.g., food, flowers)
• Personal care items (e.g., cosmetics, skincare)
• Custom or personalized orders
• Gift cards
• Downloadable software products

Process:

1. Initiate Return: Contact our customer service at [email] to initiate a return. Include your order number and reason for return.
2. Return Authorization: We will provide a return authorization and instructions on how to send your item back.
3. Shipping: Customers are responsible for return shipping costs. Shipping costs are non-refundable.
4. Inspection: Once we receive your item, we will inspect it and notify you of the approval or rejection of your return.

2. Refunds

Eligibility for Refunds:

• Items that are returned in original condition and packaging within 30 days of receipt.
• Items that are defective or damaged upon receipt.

Process:

1. Approval: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
2. Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Partial Refunds:

• Any item not in its original condition, damaged, or missing parts for reasons not due to our error may be subject to a partial refund at our discretion.

Late or Missing Refunds:

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and still have not received your refund, please contact us at [email].

3. Exchanges

Eligibility for Exchanges:

• Items must be defective or damaged.
• Exchanges for a different size or color are only available if the desired product is in stock.

Process:

1. Initiate Exchange: Contact our customer service at [email] to initiate an exchange.
2. Return Authorization: We will provide instructions on how to send your item back.
3. Shipping: Customers are responsible for shipping costs for returns but not for the shipment of the replacement item.

4. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

5. Contact Information

If you have any questions about our return and refund policy, please contact us at:

• Email: mrsaifalam17@gmail.com
• Phone: [+91-9198873020]
• Address: [Sitapur Road, Lucknow, Uttar Pradesh]